Terms & Policies

Payments & Scheduling

Payment is due after the completion of a massage appointment. If client added their card info during the scheduling process, the card will be charged as a pre-paid service. Scheduling can be done on this website or by phone call. Please arrive 10-15 minutes early to your appointment. At this time, insurance is not accepted as payment for massage.

Shipping Policy

Gift card purchases are virtual only and will not be shipped.

Lost Gift Card Policy

If you received a virtual gift card and have lost your email notification, please call me during my office hours (Mon – Fri, 8am – 8pm, Saturday 8am – 2pm) at: (603) 313-9771; or send an email to diane@massagetherapyofnh.com.


Cancellations should be done 24 hours in advance. To cancel, please call me during my office hours (Mon – Fri, 8am – 8pm, Saturday 8am – 2pm) at: (603) 313-9771; or send an email to diane@massagetherapyofnh.com. If you are running late to your appointment, please give me a warning as soon as possible. If you are 20 minutes late to the appointment, then the appointment may be canceled, depending on appointments following.

Refund Policy

Gift Certificates are not subject to a refund. No refunds will be made available after the completion of the service.

Privacy Policy

Massage Therapy of NH respects your privacy and is committed to protecting your personal information that you provide to us. This statement explains the policies and practices regarding the use and disclosure of your personal information. Please note that I may review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how I collect and use personal information. By using this website, you consent to the collection and use of your personal information by Massage Therapy of NH as explained below.

Personal Information

You have complete control over your personal information. In general, you can visit this website without providing me with any personal information. However, there may be times where I must have your personal information in order for you to communicate with me, or to complete transactions, such us for scheduling or payment for services or gift cards. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data (“User Information”). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

Use of User Information

Massage Therapy of NH does not sell, trade or transfer User Information to third parties.

Accuracy and Security

The accuracy and security of the User Information is important to Massage Therapy of NH. Currently, you may review and request updates to your User Information retained by contacting Massage Therapy of NH. If you contact me to correct your User Information, I will attempt to correct such inaccuracies in a timely manner. Massage Therapy of NH is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, I put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. I also continue to implement procedures to maintain accurate, complete and current User Information.

Usernames and Passwords

Access to certain content on this website may be allowed under a written agreement between you or your employer and Massage Therapy of NH and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Massage Therapy of NH website containing certain confidential information, products, services, or promotional offers (“Massage Therapy of NH Offers”). By accessing and using this protected and secured website, you agree to maintain the confidentiality of the username and password you selected to access such website.


Massage Therapy of NH uses internet browser “cookies”. A cookie is a small data file that a website can transfer to a visitor’s hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your internet browser to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of this secured website may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on this website even without accepting a cookie.

External Links

Massage Therapy of NH website may provide links to other third party websites. Even if the third party is affiliated with Massage Therapy of NH through a business partnership or otherwise, Massage Therapy of NH is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.


“Diane Dunham has been my massage therapist for over 15 years and seen me through numerous physical issues. She is very caring and focused and takes time to listen to your concerns or questions prior to beginning each session. For me, what sets her apart from other therapists is her training in massage therapy combined with her years as a Physical Therapist Assistant. Knowledge in these two disciplines makes her highly attuned to individual needs and able to provide more depth to the massage experience. If there is an issue that goes beyond what can be addressed by massage, she does not hesitate to suggest a referral elsewhere. Diane is professional, engaging and I always leave with a relaxed and comforted body!”

J.B. – Winchester, NH

“My first massage was a luxury experience years ago. Now it is part of a healthy routine that prevents small issues from becoming big problems. Diane’s training takes the massage experience a step further. Diane changes the session as needed to address my current problems. Through the years regular massage sessions have helped speed recovery, managed stress, and get me back to moving normal.”

J.S. - Keene, NH

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